Responsible Gaming at LevelUP

1. OUR COMMITMENT TO YOU

Here at LevelUp, we believe online casino gaming should always be about fun and entertainment. For most players it is, but for a small number of people, it can be possible to lose control. Before you start playing, it’s vital to remember that gambling should never be seen as a way to make money or pay off debts. We encourage you to keep a friendly eye on the time you spend and the money you wager in our casino each day.

If you ever feel you’re spending more than you can comfortably afford, or if gaming starts to impact your daily life, we strongly recommend taking action. We offer a range of tools to help you stay in control, including setting Personal Limits on your activity and options for Self-Exclusion. We can also guide you towards trusted, independent organisations for further support.

2. TOOLS TO HELP YOU PLAY RESPONSIBLY

To empower you to gamble responsibly, we provide a Personal Limits feature. You can set limits on your deposits, losses, wagers, or the time you spend in a single game. This tool is easily accessible in the “Personal Limits” section of your account.

You can adjust your limits at any time. A decrease to a limit is applied instantly. An increase, however, requires email confirmation and will only take effect after your previous limit expires. This is to ensure it’s a considered decision. For any questions or assistance with Personal Limits, please don’t hesitate to contact our support team at [email protected].

Deposit Limit: Control how much you can deposit daily, weekly, or monthly.
Loss Limit: Set a cap on your net losses for a day, a week, or a month. This limit is based on your deposits, not on winnings. For example, if you deposit $50 and set a $10 loss limit, you can go on to win $1,000. However, the loss limit still applies to the initial $50 deposit, not the entire balance of winnings.
Wager Limit: Manage the total amount you can wager over a day, a week, or a month.
Cooling-Off Period: Need a short break? Set a Cooling-Off Period. During this time, you won’t be able to deposit, and you’ll be excluded from all promotional offers. You can still withdraw your remaining funds. The period is activated immediately, and your account will be automatically reactivated once it expires.
Self-Exclusion Limit: If you need a longer break, you can set a Self-Exclusion Limit. This will immediately disable your account for the chosen period, and you will be excluded from all promotions. You cannot deposit or withdraw funds while this limit is active. Your account will automatically reactivate when the period ends.

3. REQUESTING SELF-EXCLUSION

Activating Self-Exclusion is a clear signal to us that we must take all necessary steps to block your account access and ensure you no longer receive any marketing materials. You can set this up in your account or by contacting our support team at [email protected] to inform us of your decision to stop gambling on the Website, either temporarily or permanently.

While your account is self-excluded, you cannot log in to request a withdrawal. Please contact our support team at [email protected] to arrange the withdrawal of any remaining balance. Our team will get in touch within a reasonable timeframe to assist you. Please be aware that a self-exclusion does not exempt you from our standard account verification procedures if required to process your funds. The remaining balance will be paid out according to casino limits.

4. EXTERNAL SUPPORT SERVICES

For professional and confidential advice, you can contact several specialist organisations in Australia. They offer free support for anyone affected by gambling.

Gambling Help Online: An Australia-wide service available 24/7, offering online chat, email support, and self-help modules.
National Gambling Helpline: Call 1800 858 858 for free and confidential support anytime.
Gamblers Anonymous Australia: A fellowship of people who share their experience to solve their common problem and help others recover from a gambling problem.

5. PROTECTING MINORS

LevelUp Casino strictly prohibits anyone under the age of 18 from playing. We use all available measures to prevent minors from registering and gaming on our website. We reserve the right to request proof of identity at any time, and if a player is found to be underage, their access will be immediately revoked.

However, the open nature of the internet means underage individuals may still attempt to play. We strongly urge parents to be proactive in protecting their children from gaming websites. Specialist software can help filter online content. For more information, please visit the websites of providers such as: