Cookie Policy
This Cookie Policy provides a comprehensive explanation of what cookies are, how they are used by this website, and the choices you have regarding their management. This policy is designed to give you a clear understanding of the technologies we employ to deliver, secure, and personalise our services. By using our website, you acknowledge that we will use cookies as described herein.
Overview of Cookies and Tracking Technologies
To ensure our website functions correctly and to provide an optimal user experience, we utilise cookies and other similar tracking technologies. These technologies are standard across the internet and are essential for the operation of modern, interactive websites.
What is Cookie?
A cookie is a small text file containing a string of characters that is sent to your computer or mobile device when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. This enables the website to remember certain information and preferences about you over time.
Cookies can be categorised based on their lifespan and their origin:
- Session Cookies: These are temporary cookies that expire and are automatically deleted once you close your web browser. They are used to manage your active session on our website, for example, by keeping you logged in as you navigate between pages.
- Persistent Cookies: These cookies remain on your device for a pre-defined period as specified within the cookie file. They are activated each time you visit the website that created them and are used to remember your preferences and settings across multiple sessions.
- First-Party Cookies: These are cookies set directly by the website you are visiting, which in this case is levelup-au.com.
- Third-Party Cookies: These are cookies set by a domain other than the one you are visiting. They are typically used for cross-site tracking, analytics, and advertising purposes by our trusted partners and service providers.
Other Similar Technologies We Use
In addition to cookies, we may use other tracking technologies that serve similar functions. These technologies help us understand how you interact with our services and communications.
- Web Beacons (Tracking Pixels): These are tiny graphic images with a unique identifier, embedded invisibly on web pages or in emails. They are used to track the online movements of web users, measure the performance of marketing campaigns, and gather statistics about website usage and email engagement.
- Scripts: A script is a piece of program code that is used to make our website function properly and interactively. This code is executed either on our server or on your device.
How and Why We Use Cookies
Our use of cookies is integral to providing a secure, effective, and user-friendly service. We have categorised our cookies based on their function to help you better understand their purpose and the value they provide to your browsing experience.
Strictly Necessary Cookies
The strictly necessary cookies we use are essential for the proper functioning of our website and cannot be disabled in our systems. They are fundamental to enabling you to navigate the site and use its core features, such as accessing secure areas or making financial transactions. With these cookies, we can:
- Authenticate you and maintain your logged-in session.
- Ensure the security of your account and our platform.
- Enable essential website navigation and functionality.
- Remember information you have entered in forms during a session.
Performance and Analytics Cookies
Performance and analytics cookies collect information about how you and other visitors interact with our website. The data gathered is aggregated and anonymous, and it is used exclusively to improve the performance and functionality of our services. The use of these cookies helps us to:
- Analyse website traffic and user behaviour.
- Monitor the performance of our website and its features.
- Identify and diagnose technical errors or problems.
- Gather data that informs service improvements and new feature development.
Functionality Cookies
Functionality cookies allow our website to remember choices you make in order to provide enhanced, more personal features. These cookies are designed to:
- Remember your selected language, region, or currency.
- Store your username for a more convenient login process.
- Recall your settings for user-configurable elements of the website.
- Provide access to services such as our customer support live chat.
Marketing and Advertising Cookies
Marketing and advertising cookies are used to make advertising messages more relevant to you and your interests, and to measure the effectiveness of our advertising campaigns. These cookies may be set by us or by our third-party advertising partners to build a profile of your interests and show you relevant adverts on other sites.
- To deliver personalised promotional content on our website and on third-party websites.
- To track the performance of our marketing initiatives.
- To limit the number of times you see a particular advertisement.
- To understand the journey of users who arrive at our site via an affiliate or advertising partner.
Managing Your Cookie Preferences
We believe in providing you with transparent and meaningful choices about your privacy. You have several options for controlling and managing the cookies used on our website. Please be aware that disabling or blocking certain cookies may impact your ability to use our services.
Using Our Cookie Consent Tool
When you first visit our website, you will be presented with a cookie consent banner. This tool allows you to accept all cookies or to customise your preferences and opt-in or opt-out of the different categories of non-essential cookies (Performance, Functionality, and Marketing). Your preferences will be saved for future visits, but you can change your settings at any time.
Adjusting Your Browser Settings
Most modern web browsers provide you with a significant degree of control over cookies. You can configure your browser to accept, reject, or delete cookies. The “Help,” “Tools,” or “Settings” menu in your browser should provide instructions on how to manage your cookie preferences.
Impact of Disabling Cookies
If you choose to block or delete cookies, please be aware that this may negatively affect your experience on our website. Disabling strictly necessary cookies will render key parts of the site unusable. Disabling functionality or performance cookies will result in a less tailored and optimised experience and may prevent some services from working as intended.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal obligations, or other factors. We encourage you to review this page periodically to stay informed about our use of cookies. Any significant changes will be communicated to you through a notice on our website or other appropriate means.
Further Information and Contact
If you have any questions or require further information about our use of cookies or this policy, please do not hesitate to contact our support team. For specific privacy-related enquiries, you can reach us by sending an email to [email protected].