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Terms and Conditions

This document outlines the Terms and Conditions that govern the relationship between the player (“You,” “Your,” “Player”) and the operators of this website. By creating and using a player account, you acknowledge that you have read, understood, and fully accept these Terms and Conditions as a legally binding agreement. All services provided on levelup-au.com are subject to your acceptance of these terms.

Player Accounts and Eligibility

The establishment and maintenance of a player account are subject to strict rules designed to ensure legal compliance, security, and fairness. It is your sole responsibility to ensure you meet all eligibility requirements before registering and engaging with our services.

Legal Age

Participation is strictly limited to individuals who are at least 18 years of age or have reached the legal age for online gambling as stipulated by the laws of their jurisdiction of residence, whichever is greater. You are solely responsible for inquiring about and complying with the existing gambling laws and regulations applicable to you. We reserve the right to request proof of age at any time and to suspend any account that fails to provide satisfactory verification.

Account Registration and Management

You are permitted to register and operate only one personal player account. The creation of multiple accounts by a single player is strictly forbidden and may result in the termination of all associated accounts and the forfeiture of any winnings.

  • You must ensure that all personal information provided during registration is accurate and remains up-to-date.
  • Your account is for your personal use only. You must not allow any third party, including minors, to access or use your account.
  • You are responsible for maintaining the confidentiality of your account login credentials.

Restricted Jurisdictions

Our services are not available to players residing in certain jurisdictions where online gambling is prohibited by law or is not supported by our operational framework. It is your responsibility to ensure you are not located in one of these restricted territories. Any attempt to circumvent these restrictions, including the use of a VPN or other proxy service, is a breach of these terms and will result in the immediate closure of your account and the voiding of all winnings.

While this list is subject to change and is not exhaustive, players from the following key jurisdictions are explicitly prohibited from depositing funds and playing real-money games:

  • United States of America and its territories
  • United Kingdom
  • France and its overseas territories
  • Spain
  • The Netherlands and its territories
  • Belgium
  • Sweden
  • Israel
  • Ukraine
  • Russia

It remains the player’s sole responsibility to be aware of and comply with the specific gambling laws of their jurisdiction. The full and updated list of restricted countries is maintained by us, and we reserve the right to amend it at any time without prior notice.

Financial Policies

All financial transactions, including deposits and withdrawals, are governed by the policies outlined below. We employ secure systems and verification procedures to protect your funds and ensure the integrity of all financial operations.

Deposits

To place real-money wagers, you must first deposit funds into your player account. All deposits must be made from a payment method, such as a bank account, e-wallet, or credit card, that is registered in your own name.

  • The use of third-party payment methods is strictly prohibited. If a third-party deposit is detected, all winnings will be confiscated, and the original deposit will be returned to the owner of the payment account.
  • Minimum and maximum deposit limits apply and will vary depending on the selected payment method. These limits will be clearly displayed at the time of the transaction.
  • All deposited funds must be wagered at least three (3) times before a withdrawal associated with those funds can be requested. This is a standard measure to prevent financial misconduct.

Withdrawals

Withdrawal requests are processed in a timely manner, subject to withdrawal limits and the successful completion of our verification procedures. We offer a variety of withdrawal methods, though availability may vary depending on your location.

  • The maximum withdrawal amount is generally limited to $3,000 per day, $7,500 per week, and $15,000 per month, unless otherwise specified for players with a higher VIP status. Winnings exceeding these amounts may be paid in monthly instalments.
  • All progressive jackpot wins will be paid in full, exempt from the standard instalment policy.
  • We reserve the right to process withdrawals using a different method than the one you requested, based on regulatory and operational requirements.

Player Account Verification (KYC)

In compliance with our legal and regulatory obligations, we are required to conduct Know Your Customer (KYC) procedures. This involves verifying the identity, age, and address of our players. You may be asked to provide documentation before your first withdrawal or at any other point during your time with us.

  • Standard verification documents include a copy of a government-issued photo ID (passport or driver’s license), proof of address (such as a recent utility bill), and proof of ownership of the payment method used.
  • Failure to provide the required documents in a timely and satisfactory manner will result in the suspension of withdrawal capabilities and may lead to the closure of your account.

Dormant Accounts

A player account is considered dormant if there has been no login or logout activity for a period of twelve (12) consecutive months. If an account becomes dormant and has a positive real-money balance, we reserve the right to charge a monthly administrative fee of $25 (or currency equivalent) until the balance is depleted or the account is reactivated by the player.

Player Conduct and Fair Play

We are committed to maintaining a fair and secure gaming environment. By accepting these terms, you agree to adhere to all rules of conduct and to use our services for their intended purpose of entertainment.

Anti-Fraud and Prohibited Actions

We have a zero-tolerance policy towards fraudulent activity and any form of advantage play that seeks to exploit our systems or promotions. Any player found to be engaging in such activities will have their account terminated and all winnings confiscated.

  • Players are prohibited from participating in any form of collusion with other players.
  • The use of stolen cards, fraudulent chargebacks, or any other illegal financial transactions is strictly forbidden.
  • Exploiting any error, bug, or loophole in the website software or games is a breach of these terms. You are obligated to report any such error to us immediately.
  • Creating multiple accounts to abuse bonus offers or promotions is considered fraudulent.

Limitation of Liability

You acknowledge that gambling involves the risk of losing money and that your participation is at your own discretion and risk. We, our directors, employees, and service providers shall not be liable for any financial loss, cost, or damage arising from your use of the website or participation in the games.

  • We do not warrant that our website or games will be error-free or accessible without interruption.
  • In the event of an incorrect payment or wager confirmation due to a technical or human error, we reserve the right to cancel the transaction and correct the mistake by re-settling the wager at the correct terms.

Complaints and Disputes

If you have a complaint regarding our services, you may contact our customer support team. We will endeavour to resolve the matter promptly and fairly. In the event of a dispute where there is a discrepancy between the result displayed on your screen and the result logged on our game server, the result on the game server will be considered final and authoritative.

General Conditions

These terms constitute the entire agreement between you and us and are subject to change. Your continued use of the services following any amendments signifies your acceptance of the updated terms.

Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. While we will make reasonable efforts to notify players of significant changes, it is your responsibility to review this page regularly to ensure you are aware of the current terms.

Governing Law

This agreement and any dispute arising out of it shall be governed by and construed in accordance with the laws of Curaçao. You agree to submit to the exclusive jurisdiction of the courts of Curaçao for the resolution of any disputes.